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Everyone

Edison Spa

Marshmallow

My Edison is a comprehensive mobile application designed to assist users in managing their electricity, gas, and Wi-Fi services. This app is available for the Android platform, allowing users to access their accounts and services conveniently from their devices. 

The My Edison app features a redesigned interface aimed at enhancing user experience and simplifying access to various functionalities. Users can manage their supply services, track consumption, and utilize additional services all within the app. The app provides a centralized platform for managing both electricity and gas supplies, making it easier for customers to oversee their utility accounts.

One of the notable aspects of My Edison is the Solve feature, which presents an exclusive selection of products and services tailored for users and their homes. This feature is accessible to customers who have an active electricity and/or gas supply, offering added value beyond standard utility management.

Included within the app is the 24/7 Technical Intervention service, which ensures that users have access to technical support at any time. This service covers the first intervention, offering a free exit and the first hour of labor, allowing users to address household issues without immediate costs. The application connects users to a network of specialized technicians, ensuring assistance is readily available when needed.

The loyalty program integrated into My Edison has been updated to provide enhanced benefits for customers. Users can access this program for free and earn increasing bonuses on their bills. Additionally, the program allows for the collection of reward points, incentivizing continued use of Edison's services and products.

Monitoring energy consumption is made simple through the Edison CoCo feature, a personalized consultant that analyzes user habits and offers suggestions for reducing both consumption and environmental impact. This feature empowers users to make informed decisions regarding their energy usage, promoting sustainability.

Management of contracts is streamlined within the app, enabling users to view active contracts, perform self-readings, and keep track of their payment history. Users can filter and sort their bills, making it easier to navigate their financial commitments. The app supports digital payment methods, adding convenience to the payment process.

The Support section of My Edison provides users with access to frequently asked questions, helping to clarify any doubts or concerns. In addition to this, users can reach out to Customer Service through various contact methods, ensuring that help is always available when needed.

Accessing the app is straightforward, as users can log in using the same credentials they use for the private area of the Edison website. Alternatively, new users can register directly through the app, facilitating a seamless onboarding process.

Overall, My Edison serves as a valuable tool for users looking to manage their energy services efficiently. The combination of technical support, loyalty rewards, and personalized consumption insights positions the app as a comprehensive resource for customers. By utilizing the app, users can take full control of their utility management, ensuring that their needs are met with ease and convenience.

For more information about My Edison, visit https://www.edisonenergia.it/edison/informazioni-e-moduli-utili/accessibilitale.

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